CGR were rectifying the waste piping for under our kitchen sink, and also removing the waste for our previous water softener. Very happy with their knowledge, quality of work, customer service and wouldn't hesitate to recommend their services. Also a huge bonus to have a 30 day guarantee on the works provided.
Home / Emergency plumbing / Send
Emergency plumber in Send
Burst pipe, water coming through the ceiling, or no water at all? Ring 0333 054 0046 and you speak to local engineers, not a call centre. Same day for emergencies.
Covering GU23 · If you smell gas, ring 0800 111 999 first
Plumbing emergencies we cover here in Send
From a burst pipe at 2am to a cylinder pouring water through the kitchen ceiling, these are the Send emergencies our engineers deal with every week.
Burst and split pipes
Original copper and soldered joints in Send's inter-war houses finally let go. We isolate the supply, cut out the damaged section and make it watertight.
Leaks through ceilings
Traced to the source, from a pipe joint, a bath, a shower tray or a tank in the loft, before the plaster gives way.
No water at all
We check whether it is the mains supply to your part of Send or your own pipework, and fix what is ours to fix.
Stopcocks that will not turn
Seized, snapped or leaking stopcocks and stop valves freed or replaced, so you can turn the water off again.
Cylinders and loft tanks
Leaking hot water cylinders, unvented cylinders discharging through the tundish and loft tanks overflowing, made safe.
Toilets and overflows
Cisterns that will not stop filling, leaking toilet pans and overflows pouring down the outside wall.
Frozen pipes
Pipes in lofts, garages and outside walls that freeze and split in a cold snap, thawed safely and repaired.
No heating or hot water
Boiler breakdowns in cold weather treated as urgent. See boiler repairs or heating in Send.
What Send and nearby customers say
Verified Checkatrade reviews from plumbing call-outs across Send and the surrounding postcodes. Many were left under our previous name, CGR Plumbing & Heating: same engineers, new name.
CheckatradeHe is a polite and knowledgeable tradesman. He communicates clearly and executes the job as planned and agreed.
My shower pressure suddenly fell very low. I called CGR and they came to fix the problem. Not even a day later and my shower was fixed. Thank you for your quick and very professional service.
We always call them as they are reliable and honest.
Your local emergency plumber in Send
When water is coming through a ceiling in Send, the last thing you want is a national call centre passing your job to whoever is free. We are a family-run plumbing and heating company based in Guildford, and when you ring 0333 054 0046 you speak to the engineers who will actually come out. Ten minutes from Guildford along the A247. Send is about 4 miles from our base in Guildford, so we already know the roads, the housing and the usual problems before we arrive.
We cover every Send postcode we list here (GU23), including Send Marsh, Burnt Common and Papercourt and the streets in between. Village housing along the Portsmouth Road with substantial detached property set back from it, plus newer development around Burnt Common. That mix matters in an emergency, because a burst pipe in a period terrace behaves very differently from a leak in a new-build or a flat.
Our engineers are Gas Safe registered, carry the common fittings for Send's housing on the van, and aim to make every emergency safe on the first visit. Once the water is under control we explain in plain English what failed, what needs doing properly and what can wait. The decision is always yours, with no pressure.
Parts of Send and Send Marsh have conservation status. In listed and conservation properties we lift boards and work through existing openings wherever we can, rather than cutting into original features, and we always tell you before we touch anything.
Stop the damage first: three things to do now
These take a minute and limit the damage while we are on the way to you in Send.
- Turn the water off at the stopcock. In an inter-war house the stopcock is usually under the kitchen sink, but it is often in the old pantry or under the stairs, where the original supply came in. Turn it clockwise, and if it has not been touched for years, turn it back a quarter turn afterwards so it does not seize shut.
- If water is near electrics, switch off at the consumer unit. Water and wiring is the part of a leak that can actually hurt somebody. Do not touch anything wet while the power is on.
- Open the cold taps downstairs. It drains the pipework and takes the pressure off the leak. If the water is coming from the loft, flush the toilets too.
Then photograph the damage for your insurer and move anything valuable away from the water. If you cannot find or turn the stopcock, ring us and we will talk you through the usual hiding places while we are on our way.

Plumbing emergencies we see in Send homes
The housing in Send is mostly inter-war houses, and that shapes what goes wrong. The emergency call-outs we get most often here are:
- Original copper pipework with soldered joints that finally let go
- Cold water tanks in the loft whose float valves stick and send water out of the overflow or through the ceiling
- Pipes run through outside walls in later extensions, which are the first to freeze
- Old gate valves that no longer shut off fully
And in Send's newer and modern homes
Alongside that there are plenty of newer and modern homes, where the usual culprits are different: plastic push-fit joints that let go when a pipe is knocked or a floor is lifted, and washing machine and dishwasher hoses that split under the kitchen units.
Knowing that before we arrive means the van carries the right fittings for Send, and most emergencies are made safe on the first visit rather than the second.

What happens when you call
- You ring 0333 054 0046. Tell us what is happening, where the water is coming from and whether it has stopped. A photo on WhatsApp helps us bring the right parts.
- We give you an honest arrival time. Same day for emergencies. If we cannot reach Send in time to help, we tell you straight away so you can call someone who can.
- We make it safe first. Water off, leak isolated, electrics checked, damage stopped from getting worse.
- We explain the proper fix. In plain English, with what is urgent and what can wait. Nothing further happens without your say-so.

Getting to you in Send
Ten minutes from Guildford along the A247. So when you ring we can usually tell you straight away who is nearest and how long they will be. Same day for emergencies.
We cover every part of Send, including Send Marsh, Burnt Common and Papercourt.
When you ring, have ready
- Your postcode and nearest cross street
- Where the water is coming from
- Whether it has stopped
- Whether you found the stopcock
- Anyone vulnerable at home
- A photo, if it is safe to take one

Is it an emergency, or can it wait?
Ring us straight away
- A burst pipe or water through a ceiling
- No water at all in the property
- A leak anywhere near electrics
- No heating or hot water in cold weather, with elderly people or young children at home
- Anything you cannot stop at the stopcock
Next working day is fine
- A dripping tap, or a drip you can catch in a bowl
- An overflow running outside
- One cold radiator
- Low pressure at a single tap
If yours can safely wait, we will tell you so on the phone and book you in at a sensible time.
Emergency plumbing questions from Send
How quickly can you get to an emergency in Send?
Send is about 4 miles from our base in Guildford. Same day for emergencies. When you ring we give you a realistic arrival time rather than a comforting one, and if we cannot reach you in time to help, we say so straight away.
Where is the stopcock in a Send home?
In an inter-war house the stopcock is usually under the kitchen sink, but it is often in the old pantry or under the stairs, where the original supply came in. Turn it clockwise, and if it has not been touched for years, turn it back a quarter turn afterwards so it does not seize shut.
Which parts of Send do you cover?
All of GU23, including Send Marsh, Burnt Common and Papercourt. Village housing along the Portsmouth Road with substantial detached property set back from it, plus newer development around Burnt Common.
Do you cover Send at night and at weekends?
Yes, for genuine emergencies such as a burst pipe, water through a ceiling or no water at all. Ring 0333 054 0046 and it reaches us out of hours. If your problem can safely wait until the next working day, we will tell you honestly.
Will my home insurance help?
Often, under escape of water. Photograph the damage before anything is cleaned up and keep the paperwork we give you, because insurers usually ask for both. We can describe the cause in writing if your insurer needs it.
Do you also cover Ripley, Woking and Worplesdon?
Yes. We cover eighteen towns around Guildford for emergency plumbing, including Ripley, Woking and Worplesdon. Pick your town on our emergency plumbing page, or simply ring and tell us your postcode.
What if I smell gas?
Do not ring us first. Call the National Gas Emergency Service on 0800 111 999, free and open 24 hours. Turn the gas off at the meter if you can reach it safely, open the windows, leave light switches alone and get everyone outside.
More help in and around Send
Emergency plumbers nearby
Not an emergency?
For new boilers, servicing and heating work, see heating and boilers in Send.
For planned jobs such as new taps, toilets and bathroom plumbing, see general plumbing.
Need an emergency plumber in Send?
Ring now and speak to a local engineer. Or send us a photo on WhatsApp and we will tell you what to do next.
